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Phone Support
NSI offers phone support as needed M-F 9am-5pm. Customers with Silver, Gold or Platinum TotalCare service can call 800-554-5352 for Dispatch and speak to support personnel. |
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24/7 Monitoring
Real time monitoring to see if a network/server/firewall is operational and in an “Up” status |
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Reports
A variety of reports are available on request to the client which show the status of devices, patches missing, etc. over a period of time. Example, you could request a report for a customer visit to review the previous four month's. |
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Quarterly Onsite Reviews
Every four months, a member from the NSI TotalCare team will visit with the customer and review the activity of the managed device over the prior 4 months. |
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Services Monitoring
Windows has many different services that run in the background when the system is booted up. NSI can monitor those specific services for any Intel server and notify us in the event a service stops working. Services can affect a server's ability to provide things like email, or access to the web, etc.
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Monthly Onsite Reviews
Every month, a member from the NSI TotalCare team will visit with the customer and review the activity of the managed device over the prior month.
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9/5 Remote Support and Resolution
As needed, NSI will provide remote support to any device under a managed service contract and potentially fix issues without the need to send a technician on site. |
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Threshold Monitoring
If a server's CPU (“brain”) is running to high, or, if a hard drive is about to use its last byte of space, if a RAM chip is going bad, NSI will be alerted in an effort to prevent the hardware from crashing. |
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Vulnerability Assessments
NSI will do a scan of the device being managed and review with the customer any “holes” found. Anything from a Window Exploit to a firewall rule set inappropriately, all of which could allow intrusions into the network. |
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Patch Assessments
NSI can scan a Windows device, and report any patch missing in relation to Microsoft Windows. Many patch updates are critical to the device's ability to function properly.
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Event Log Monitoring
Every Windows computer has an Event Log that holds alerts generated internally within the system. NSI can monitor those logs and alert on specific critical entries should they occur. “Auto Update did not start on reboot” would mean the customer isn't getting updates, but they THINK they are. “Unexpected Shutdown Occurred” could indicate a power glitch. “HDD running out of space” as examples. |
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Application Monitoring
NSI can also monitor specific components of common applications such as Active Directory, Exchange, Oracle, and SQL Server. If the application is NOT listed here, consult with Brandon . |
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Quarterly Onsite Maintenance
Every four months NSI will send an engineer onsite to perform routine maintenance on any device under our care (Defrag, upgrade RAM, etc) |
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Onsite Support
Based on the level of service (Silver Gold Platinum) we will provide, free of charge, onsite visits should a major event occur that could not be prevented. |
